Customer service is the hallmark of any retail business. The basics are not hard – do everything that you can to meet or exceed your customer’s expectations. Here is a story where we pat ourselves on the back for our customer service.
We had a customer who ordered a statue from us. Later he contacted us and told us that several years ago he had been in Dallas and saw a really nice statue of a boy and a dog. He explained that he always wanted to get one just like it but never found it again. He sent a picture of it (the one featured) and asked if we knew where one could be obtained. We went to work and were actually able to track down the original Chinese manufacturer who informed us that they had discontinued this statues a few years back. However, they said that they still had the original mold and if it was in good condition they would make one. The mold was in good shape, they cast the statue and shipped to the U.S. and we had a very happy customer. We felt really good about that.
Could we do something like this for you? Probably not. There was a lot of dumb luck involved. But we make the effort.
Looking for great holiday gift ideas? How about one of our statues of animals for indoors or outdoors. Lions, tigers, bears, puppies, kittens, horses, birds and so much more. Or statues of other things like dragons, fairies, children, musicians, weird looking things etc. Check them here and also take a look at our unique art reproductions.